ServisHotmailSupport

Kdyz jsem resil problem s tim, ze od Malise chodila veskera posta pro hotmail.com do Junkmailu hotmailovych mailboxu, podarilo se mi dohledat nasledujici kontakt na support: nocmail v(e) hotmail.com

na webu maji zajimave otazky, napriklad:

Sender services, tools, and issue submission

We have developed some tools and services which will give you more information about how our users are rating your mail. These services have been tailored for senders and for ISPs. To learn more about the Sender and ISP Services go here.

If your e-mail complies with our service guidelines and you are still experiencing mail delivery problems that are not addressed in our FAQ, you can contact us by providing the following information and sending it to the e-mail address below:

1. What are the IP addresses of your outbound mail servers (as seen by the receiving server)?
2. Is your server a dedicated or shared server?
3. What ISP, operating system, mail transport software, and/or mailing list management software are you using?
4. How are "bounce messages" (non-delivery notices) handled by your system?
5. How frequent are your mailings? What are the volumes of these mailings?
6. What are some of the accounts on Microsoft's systems that you are attempting to send to?
7. Do your SMTP logs show any failed transactions when attempting to send to addresses at MSN, MSN Hotmail or other MSN Services? If so, please include them inline in your response.
8. Can you telnet to port 25 of mx1.hotmail.com from your mail server(s)?
9. Can you traceroute to 216.32.183.201 from your mail server(s)?
10. Please include samples of a few of the messages you are sending, with complete headers (as seen by your recipients.)
11. In what manner(s) are recipients added to your mailing list(s)?
12. Provide the URL of your web site.
13. Provide the URL of your Privacy Policy.
14. Provide the URL at which users opt-in to receive your mailings.
15. Provide the URL at which users may choose to permanently unsubscribe from your mailing list.
16. Are you currently a Return Path client? Are you Sender Score Certified?
17. Do you publish Sender Policy Framework (SPF)/Sender ID records for your IP?
18. Do you use separate IPs for your transactional vs. promotional/subscription marketing communications?
19. Are you in the Junk Mail Reporting Partner Program?
20. Do you use Smart Network Data Services?

Please submit your answers to the questions above to: nocmail v(e) microsoft.com. Please note: deliverability issues submitted to this alias should only be related to the MSN Hotmail or Windows Live Mail System, including any address @msn.com, @hotmail.com, @live.com. Please submit the answers in English. We will do our best to help you troubleshoot your issue. However, submitting this information does not guarantee that we will provide any warranty or commitment that any message you send to users of the MSN Hotmail or Windows Live Mail services will be delivered.